Help Center iTellyou

How can we help you today?

1. How do I install the app iTellyou on my cell phone?

For iPhone (iOS):

Open the App Store on your iPhone.
Tap on the Search icon at the bottom of the screen.
Type “iTellyou” in the search bar and press Search.
Look for the iTellyou app in the results (it has our official logo).
Tap Get and then Install.
Once the installation is complete, tap Open to launch the app.
Log in or sign up to start protecting your digital world!

For Android (Google Play):

Open the Google Play Store on your Android phone.
Tap on the search bar at the top.
Enter “iTellyou” and press the Search icon.
Find the iTellyou app in the list (look for the official logo).
Tap Install and wait for the download to complete.
Once installed, tap Open to launch the app.
Log in or create your account to begin.

2. How to enable dark web monitoring?

Protect your identity by scanning the dark web for leaked personal data—automatically. When you first log in to the iTellyou Defender, our system immediately activates dark web monitoring—no setup needed. Using the email address you used to create your account, our detection engine begins scanning the dark web for known leaks, breaches, and compromised data linked to you. If a threat is found:

You’ll receive a real-time alert in the app.
The “Leaks” section will be unlocked.
You’ll be guided through clear, step-by-step actions to mitigate the risk—such as changing passwords or securing accounts.

Everything happens in the background, powered by our smart detection engine—so you’re protected from the moment you sign in.

3. I received an alert, what should I do?

Every alert comes with guidance—you’re never left alone. When the iTellyou Defender detects a potential threat—like a data leak or suspicious activity—you’ll receive an instant alert right inside the app. But we don’t stop at just notifying you. Each alert is connected to a “What should I do?” action guide, available inside the Leaks section. Here’s how it works:

🛡️ For every individual leak, you’ll get:

A summary of what happened (e.g., your email/password appeared in a breach).
A clear, step-by-step guide tailored to that specific threat.
Security tips such as: changing your password, enabling 2FA, or checking if the site is still in use.

We make sure you’re fully supported in handling the situation—quickly, confidently, and safely

4. How does the SMS Scanner work?

Your personal SMS watchdog—analyzing messages to spot scams before they get you. The iTellyou SMS Scanner is powered by a one-of-a-kind engine built to detect fraud, phishing, and smishing attempts hidden in everyday messages. 🧠 How It Works:

On Android:

Our engine monitors every received SMS in real time.
When a new message arrives, it’s securely scanned locally on your device—no message content leaves your phone.
If something suspicious is found, you’ll get an immediate alert with details and safety tips.

On iOS:

Take a screenshot of a suspicious message, Paste or upload it into the app, and Let the engine do its thing—following the same review flow as Android.

🛠 What Does the Engine Check? Our engine performs 14 deep security checks, including:

Fake sender names and impersonation patterns
Malicious or suspicious links
Domain validation and DNS checks
SSL certificate verification
Scam trigger phrases and “tonality analysis” using AI-driven voice tone detection
Conversation logic, urgency patterns, and known fraud tactics

What Happens If a Threat is Detected? You’ll get:

A warning with clear explanation of what was flagged
A guided suggestion: ignore, report, or block
Optional review of similar known scams for learning

5. How do I cancel or change my plan?

You’re always in control—upgrading, downgrading, or cancelling is easy and transparent. Whether you want to switch plans or stop your subscription, iTellyou makes the process quick and frustration-free.

🔄 To change your plan:

Open the iTellyou app and go to your User Dashboard.
Tap “My Subscription” or “Manage Plan”.
Choose the new plan you’d like to switch to—upgrades and downgrades are both supported.
Confirm your selection. Your change will take effect based on your current billing cycle.

❌ To cancel your plan:

If you subscribed via the Apple App Store:
Open your iPhone Settings
Tap your name > Subscriptions
Select iTellyou and tap Cancel Subscription
If you subscribed via the Google Play Store:
Open the Play Store
Tap your profile icon > Payments & Subscriptions > Subscriptions
Choose iTellyou and tap Cancel

After canceling, you’ll still have access to your plan features until the end of the billing period—no surprises, no hidden fees.

6. Charged twice?

Let’s make sure you’re only paying once—and get it fixed if not. If you notice two charges for iTellyou, don’t worry—it could be due to:

A second subscription under a different email or Apple/Google ID
A pending transaction that looks like a duplicate but will disappear
Subscribing via both iOS and Android without realizing it

🧾 Step-by-step: How to verify and resolve it ✅ Step 1: Check your subscription history

On iPhone (App Store): Open Settings Tap your name > Subscriptions Look for iTellyou — verify if there are multiple active subscriptions
On Android (Google Play): Open the Play Store Tap your profile > Payments & subscriptions > Subscriptions Check if you see multiple entries for iTellyou

✅ Step 2: Identify if it’s under different emails/accounts Make sure you’re signed into the same Apple ID or Google account you used to subscribe. ✅ Step 3: Request a refund if needed

Apple: Visit reportaproblem.apple.com
Google: Visit support.google.com/googleplay

Both Apple and Google handle billing directly and can process refund requests.

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